Customer Care
Frequently Asked Questions
Quick answers about production, shipping and delivery for TsuyaNoUchi prints.
How long does it take to prepare my order?
Each print is made to order. Please allow 2–5 business days for production before your order ships.
How much is shipping?
Shipping is free within the United States. For other supported destinations, the first-item rate depends on the destination and each additional item adds $2.99 USD. The exact amount is shown at checkout before payment.
Which countries do you ship to?
The country selector at checkout is the current list of supported destinations. If a country is not listed, we are not currently accepting orders there.
How long will delivery take?
Transit estimates depend on the destination and are shown at checkout. These estimates begin after the 2–5 business-day production period and are not guaranteed carrier delivery dates.
Will I receive tracking?
When tracking is supplied by our print partner or carrier, we will share it with you once the order ships.
Can you ship to a PO box?
Yes, when the selected fulfillment route supports PO box delivery. If the print partner or carrier cannot use the address provided, we may contact you for an alternative address.
What if my parcel is lost?
Contact us so we can investigate with the print partner or carrier. If the parcel is confirmed lost, we will arrange a replacement or refund as appropriate.
What if my print arrives damaged or misprinted?
Contact us with clear photos of the item and packaging. Once the issue is verified, we will arrange a replacement at no additional charge.
For the complete delivery policy, see our Shipping Policy.